Shipping / Returns
Shipping in United States
Estelle Colored Glass offers a $12 flat rate ground shipping via UPS, FedEx or USPS on orders going to any destination in the Continental US. Orders are shipped from our warehouse in South Carolina.
We have various additional shipping methods and costs depending on the preference of delivery time. Shipping costs for orders placed with an expedited shipping method or outside of the Continental United States will be calculated based on the weight of the package, shipping location, and other UPS and USPS charges.
All options for shipping and the associated cost are displayed at checkout and must be paid prior to checkout.
All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs, and duties placed by the recipient's country. Estelle Colored Glass is not associated with these fees and all fees must be paid at the time of checkout on our site. International shipping fees for returns or exchanges of products will be the responsibility of the customer for a refund.
Shipments to the United Kingdom
Customers in the United Kingdom are required to place a minimum purchase order of £135 UK — approximately $180 USD.
Returns / Exchanges
Effective March 1, 2022.
Estelle Colored Glass reserves the right to reject returns which do not comply with our Return Policy. Returns that do not respect the policy will be sent back to the original shipping address without any refund being processed. If the item(s) are not returned in the original packaging, a fee will be deducted from your return. Please return all items back in the original packaging, including the white Estelle box and the outer brown box, please do not write or tape on the white Estelle box.
If your product was damaged upon delivery, please upload pictures of the damaged products within 7 days of delivery.
Click here to start the process for a free replacement.
Effective March 1, 2022. We will exchange your unused products within 60 days.
Estelle Colored Glass will send your new product once the original item is returned.
To start the exchange process click here to get your return label sent to you.
Effective March 1, 2022. We accept returns in the original packaging within 60 days upon delivery. International shipping fees for returns or exchanges of products will be the responsibility of the customer for a refund.
To start the return process click here, a $10 return postage charge will be deducted from your refund.
Please note, shipping fees are non-refundable. Please allow 7-10 business days for the return/exchange process to be completed.
Estelle Colored Glassware should be hand washed separately in lukewarm water with a mild, liquid dishwashing detergent using a soft sponge or soft fine cloth and then rinsed thoroughly to ensure all residue has been removed. We recommend using a soft, clean lint-free cloth or microfiber towel for drying and polishing.