TITLE: STORE MANAGER

REPORTS TO: DIRECTOR OF RETAIL

JOB DESCRIPTION:

Our mission does not solely aim to create a unique customer experience. We produce leaders by instilling confidence, knowledge, and a stylist’s mentality. The Store Manager is responsible for driving the business forward by providing an exceptional customer experience and creating long-lasting client relationships. The Store Manager is a sales floor role, focused on creating an environment in which feedback is constant and the customer is always the top priority. It is the responsibility of the Store Manager to cultivate a store team that supports and motivates one another, and to create a legacy for themselves. This individual must oversee and manage the operations of the store to ensure they run smoothly, optimizing profitability and efficiency.

 

THE RESPONSIBILITIES:

  • Meet personal and store sales goals by ensuring that each customer receives outstanding customer service.
  • Establish a returning client business by developing and maintaining long lasting relationships.
  • Actively maintain a strong customer service presence on the sales floor to deter theft and ensure a positive shopping experience for customers.
  • Engage with customers and associates to foster an environment of awareness, promoting loss prevention best practices and store policies.
  • Monitor store activity to identify potential theft or loss, responding quickly to suspicious behavior and collaborating with security personnel when necessary.
  • Actively outreach to the client base to strengthen relationships via email, phone call and text messaging regarding new products, events, sales, etc.
  • Utilize the company's selling culture and training tools to meet and exceed KPI expectations.
  • Actively learn and speak to the trends of each collection, with the end goal of always building stronger stylists.
  • Maintain an active sales floor presence to lead by example and coach staff to develop strong client relationships.
  • Provide in the moment feedback on the sales floor, with the goal of inspiring and developing the sales team.
  • Maintain organization, upkeep, and cleanliness of both the front and back of house
  • Recruit, hire, onboard, and train all new hires
  • Actively support Diversity, Equity, and Inclusion initiatives
  • Ensure that the sales floor is maintained and beautifully reflects the brand
  • Remain coachable and open to feedback to continuously develop in your role

 

REQUIREMENTS: 

  • Previous management experience required
  • Previous sales experience required
  • Ability to constantly bend, open, lift, carry and move merchandise and fixtures up to 25 pounds as needed
  • Continuous standing and walking; ability to move around all store areas and be accessible to customers
  • Ability to work daily with telephone, POS and computer equipment
  • Ability to work a flexible schedule including days, nights, weekends, and holidays

 

BENEFITS

  • Medical, dental, vision, and life insurance benefits for full time employees
  • Time Away – paid time off, holidays, parental leave, disability leave, bereavement
  • Generous employee discounts

 

ABOUT Estelle Colored Glass

Estelle Colored Glass is a luxury brand of hand-blown and specialty made colored glass founded in Holly Hill, SC in 2019. The Estelle Colored Glass collection is composed of original commissioned pieces made by glass artisans in Poland with a rich 100-plus-year-old history. We are committed to creating joyful and heirloom quality pieces that are often described as jewels for your table.

Estelle Colored Glass is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or protected veteran status.

 

Please email your resume to careers@estellecoloredglass.com